Privacy Policy
Last updated: 16 April 2026
Matrix Finance ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Matrix Finance operates as a credit representative of Australian Finance Group Ltd (AFG), Australian Credit Licence No. 389087. AFG's privacy policy also applies in respect of credit applications we submit on your behalf, and is available at afgonline.com.au/privacy-policy.
Information we collect
Where reasonable and practical, we collect personal information directly from you. We may also obtain information from public registers, credit reporting bodies, referees, your employer, accountant, lawyer, or other parties related to your finance application.
Information collected may include:
- Name, date of birth, address, email address and phone number
- Identity documents and tax file number (where relevant)
- Employment, income, assets, liabilities and expense details
- Transaction history and bank account information
- Information about your dependants and household
- Any other information relevant to assessing your credit application
How we use your information
We use your personal information to:
- Assess your application for finance and provide credit assistance
- Establish and verify your identity
- Prepare and submit loan applications to lenders
- Communicate with you about our services and your finance
- Manage our risk and comply with our legal and regulatory obligations
- Provide ongoing review of your finance where appropriate
Disclosure
We may disclose your information to:
- Existing or prospective lenders and funders relevant to your finance requirements
- Our licensee, Australian Finance Group Ltd, and its service providers
- Valuers, insurers, mortgage insurers and debt collectors
- Credit reporting bodies
- Legal, accounting and business advisers
- Regulatory bodies and government agencies where required by law
Some service providers may be located overseas. Before disclosing your personal information to another party, we take reasonable steps to satisfy ourselves that they have a commitment to protecting your personal information at least equal to ours.
Storage and security
We take reasonable steps to store your information securely, using a combination of physical and electronic safeguards, and restrict access to authorised personnel only.
Access and correction
You can request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. Contact us at info@matrixfinance.com.au.
Complaints
If you believe we have breached your privacy, please see our Complaints & Dispute Resolution page for how to raise a concern. You may also contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact us
Matrix Finance
Unit 13-14/15, 25 Walters Drive
Osborne Park WA 6017
Email: info@matrixfinance.com.au
Phone: 0405 855 355